Customer Service FAQs
- Military & First Responder Offers
- How do I start using my new equipment?
- Can I Reverse A Cancel?
- Connection issues (App to Bike) Verify the bike is Plugged in and Device's bluetooth is turned on
- How do I add Equipment (another Echelon product)?
- Where do I view my progress?
- How do I add a class to my favorties/access my favorite classes
- How do I enter a live ride?
- How do I connect my heart rate monitor or bluetooth headphones to a ride?
- What is the difference between an Encore class and a Live class?