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  1. Echelon Support
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  3. Customer Service FAQs

Customer Service FAQs

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  • Military & First Responder Offers
  • How to clear the Echelon Fit app storage data
  • Can I Reverse A Cancel?
  • Connection issues (App to Bike) Verify the bike is Plugged in and Device's bluetooth is turned on
  • How do I add Equipment (another Echelon product)?
  • Where do I view my progress?
  • How do I add a class to my favorties/access my favorite classes
  • How do I enter a live ride?
  • How do I connect my heart rate monitor or bluetooth headphones to a ride?
  • What is the difference between and Encore class and a Live class?
  • Customer Service: Operational times and guide
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