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Customer Service FAQs

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  • Military & First Responders Offers
  • No blue light on the Bike/Rower Only the Screen has Power
  • Getting Connected to the app on the Equipment screen or the mobile Echelon Fit app via Bluetooth
  • How Do I Start Using My New Equipment?
  • Can I Reverse A Cancel?
  • How do I add Equipment (another Echelon product)?
  • Where do I view my progress?
  • How do I add a class to my favorties/access my favorite classes
  • How do I enter a live ride?
  • How Do I Connect My Echelon Heart Rate Monitor or Bluetooth Headphones to a Ride?
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