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FAQ

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  • How to enable split-screen multitasking on Android device
  • How to connect the Echelon Fit App to your tv using Chromecast/our FitPass Device on your Android device
  • Why are the ranks on my after-ride page and my progress tab different?
  • What do the heart rate values and colors mean on the heart rate leaderboard?
  • How to connect Heart rate monitor
  • Does the Echelon Fit app work on the Amazon Fire Tablet?
  • I am clicking Start Subscription but nothing happens
  • What is the cheapest device compatible?
  • Can the Bike Work Without the App?
  • How to Activate a Subscription Purchased from a Retailer or the Echelon Website
  • Video Freezing on iOS (Apple Device)
  • Video Freezing on Android Device
  • Financing Questions
  • Echelon Android tablet not connecting. What to do.
  • Do You Need to Use the App to Adjust Tension?
  • What Do The Numbers At The Bottom Of My Class Screen Mean?
  • I’ve been trying to use Strava with the app, but it hasn't worked since I first connected.
  • I've Been Trying To Use The Fitbit With The App, But It Hasn't Worked Since I First Connected.
  • What Is The Cost Of The App?
  • How do I cancel my subscription? Purchased either via Apple, Google, Amazon, or Echelon
  • What Workouts Are Available With The Free Trial
  • Can I Connect My FitBit/Strava to the Echelon App?
  • Can I Use the Same Account on Different Devices?
  • Can I Ride With Friends?
  • How Do I Add A Family Member?
  • How Many Riders Can I Have Per Subscription?
  • What Devices Are Compatible with the Echelon App?
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