FAQ
- Why are the ranks on my after-ride page and my progress tab different?
- What do the heart rate values and colors mean on the heart rate leaderboard?
- Internet Connection Speed Recommendations
- What stats from my ride save to Strava and Fitbit?
- Does the Echelon Fit app work on the Amazon Fire Tablet?
- I am clicking "Start Subscription" but nothing happens
- I am clicking Start Subscription but nothing happens
- What is largest size device Echelon can hold?
- What is the cheapest device compatible?
- How to fix knocking noise - (Loose belt ) coming from bike?
- Are there free classes without a subscription?
- My rides are not being logged after my workout
- I cannot access the subscription I purchased? I purchased from a retailer or Echelon site.
- Can’t find email message when doing password reset.
- Video Freezing on iOS (Apple Device)
- Video Freezing on Android Device
- How do I get a refund from Apple
- Notification Icon on App not clearing
- Can't access my year plan I purchased with my bike
- I can't access my FitQuest Pro Subscription
- Financing Questions
- Echelon Android tablet not connecting. What to do.
- TROUBLESHOOTING (APP)
- DO YOU NEED TO USE THE APP TO ADJUST TENSION?
- HOW DO I KNOW WHICH CLASSES TO PICK ON THE APP?
- WHAT DO ALL THE NUMBERS MEAN AT THE BOTTOM OF MY CLASS SCREEN?
- I’VE BEEN TRYING TO USE STRAVA WITH THE APP BUT IT HASN’T WORKED SINCE I FIRST CONNECTED.
- I’VE BEEN TRYING TO USE FITBIT WITH THE APP BUT IT HASN’T WORKED SINCE I FIRST CONNECTED.
- ANOTHER FAMILY MEMBER WANTS TO RIDE BUT THE APP IS IN MY PROFILE - HOW DO I CHANGE THE RIDER?
- DO YOUR LIVE AND ONDEMAND CLASSES SHOW A "LEADERBOARD" SO YOU CAN COMPETE WITH OTHER ECHELON RIDERS?