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FAQ

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  • What is Personal Best?
  • How to Update stride 5s/7s app if unable to update: 
  • Stride-5s/7s Serial Number Not Showing
  • How Do I Use Presets?
  • Workout Totals on Progress
  • How to Pair Your Apple Watch with the Echelon Fit App
  • How Do Challenges Work?
  • What Info Does the App Send to Apple Health, Fitbit, and Strava?
  • Leaderboard Preferences
  • How to Delete Equipment
  • How to Transfer Data to Apple Health
  • What Is a DNF?
  • How to Delete a Workout
  • How Do Badges Work?
  • I Cannot Connect to the App on My New iOS Device
  • "Sorry, this product is no longer active for this account" Error Message
  • My app will not take a picture of my serial number
  • Factory Reset the Mounted Tablet on Your Equipment
  • I Can't Scan My Bike's Serial Number in the App.
  • My App on my Android is disconnecting or "crashing"- How to Clear Android Bluetooth Cache
  • How to Mirror Your iOS Device to Your TV Screen for the App
  • How to connect Apple Health to the Echelon app
  • How to manage your Echelon fit account
  • How to create an Echelon Fit Account
  • My app tells me I need to upgrade when I have a subscription
  • Why am I missing stats at the bottom of my screen?
  • My Echelon App Is Asking for an Activation Code (Stuck in Commercial Mode)
  • How Do I Connect My Bluetooth Headphones to Equipment with a Mounted Tablet?
  • How to Connect to a Bluetooth Speaker or Soundbar to my EX5S
  • Why are my classes blurry/fuzzy?
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