FAQ
- My app tells me I need to upgrade when I have a subscription
- Why am I missing stats at the bottom of my screen?
- How do I activate my subscripiton?
- EX5S Not Able to Update To Latest App Version
- My Echelon App is asking for an activation code/ stuck in commercial mode
- How do I connect my Bluetooth headphones to the EX5S?
- How to Connect to a Bluetooth Speaker or Soundbar to my EX5S
- Why are my classes blurry/fuzzy?
- What info syncs from my connect bike to Strava and Fitbit?
- I can't get my iPhone or iPad paired with my Bluetooth device
- How to enable split-screen multitasking on iOS device
- How to watch YouTube while using other apps on Android
- How to enable split-screen multitasking on Android device
- How to connect the Echelon Fit App to your tv using Chromecast/our FitPass Device on your Android device
- Why are the ranks on my after-ride page and my progress tab different?
- What do the heart rate values and colors mean on the heart rate leaderboard?
- Internet Connection Speed Recommendations
- What stats from my ride save to Strava and Fitbit?
- How to connect Heart rate monitor
- Does the Echelon Fit app work on the Amazon Fire Tablet?
- I am clicking "Start Subscription" but nothing happens
- I am clicking Start Subscription but nothing happens
- What is largest size device Echelon can hold?
- What is the cheapest device compatible?
- How to fix knocking noise - (Loose belt ) coming from bike?
- Are there free classes without a subscription?
- My rides are not being logged after my workout
- I cannot access the subscription I purchased? I purchased from a retailer or Echelon site.
- Can’t find email message when doing password reset.
- Video Freezing on iOS (Apple Device)