John S.

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  • Where do I report issues or give feedback for FitOS?

    If you've downloaded FitOS Beta and want to share feedback, report an issue, or share a feature you love, please visit our Aha board here: https://echelonfitos.ideas.aha.io/    What is an Aha board...

  • How do I download or uninstall FitOS?

    Using app version 2.5.15 or higher you can download FitOS to your mounted tablet. In order to download FitOS do the following:  1.) Go to the more screen  2.) Scroll Down  3.) Select 'Download FitO...

  • Winter 2024 Tablet Firmware Updates

    During the Winter of 2024, customers experienced an issue updating their app to the latest version. To resolve this technical issue, Echelon released tablet firmware updates. The firmware chart bel...

  • General FitOS FAQ

    What is FitOS?FitOS is Echelon’s innovative new workout platform. This update allows you to enjoy news, entertainment, social media and gaming apps during freestyle workouts on your connected equip...

  • MTB Tablet Firmware Update

     We have released updated tablet firmware to improve functionality.  Please follow the steps below to update your mounted tablet. Select 'Update', once updated your tablet will show any available a...

  • KST/Z33 Tablet Firmware Updates

    JST/KST Echelon tablets can be updated using the following process. To check if you have a JST or KST Echelon tablet, please go to the More screen and scroll to the very bottom. At the beginning of...

  • Reflect Update FAQ

    We have released a new update the Reflect Touch!  In this update you will see many changes, redesigns, and fixes. We encourage you to explore the app and enjoy it's new look, but just in case you n...

  • Dual Volume Control for Music and Instructor Audio

    We have released support for Dual volume controls!  Dual volume controls allow you to control your audio mix between the music volume and instructor volume. To access this feature: 1.) Join a class...

  • How to mount replacement tablet to your bike

    If you’ve received a replacement tablet for your bike, please see the video below to ensure proper installation.

  • What is on my FitOS home page?

    On the FitOS Home page you will see the following sections and icons.  Profile access, settings, and app management: App Cards:  Circled below in red, these show the Echelon apps available to you....