John S.

  • Total activity 38
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Activity overview

Latest activity by John S.
  • John S. created an article,

    Me Tab FAQ

    Will badges start from when we update or will our history carry over? You will keep your current badges. It’s important to note, while badges were imported from the old system, they may have been i...

  • John S. created an article,

    How to do a Freestyle Workout

    With the updates to the Me page, we changed the process of joining a Freestyle.  To join a Freestyle class on Mounted Tablet or Android:  1. Go to the 'Me' tab 2. Select the cog/gear icon in the to...

  • John S. created an article,

    No progress in the Me tab for Free Users

    If you do not have an active subscription, you will not see progress under recent workouts on the Me tab.Echelon is tracking the all users stats, workouts, and badges on our side so if you decide t...

  • John S. created an article,

    Progress Changes with the arrival of the Me Tab : 2024

    Overview   During the last few years, Echelon has spent significant time behind the scenes rebuilding our platform. You've seen the changes with new class filtering, new searching, and improved wor...

  • John S. created an article,

    KST/Z33 Tablet Firmware Updates

    JST/KST Echelon tablets can be updated using the following process. To check if you have a JST or KST Echelon tablet, please go to the More screen and scroll to the very bottom. At the beginning of...

  • John S. created an article,

    Winter 2024 Tablet Firmware Updates

    During the Winter of 2024, customers experienced an issue updating their app to the latest version. To resolve this technical issue, Echelon released tablet firmware updates. The tablet firmware ch...

  • John S. created an article,

    MTB Tablet Firmware Update

     We have released updated tablet firmware to improve functionality.  Please follow the steps below to update your mounted tablet. Select 'Update', once updated your tablet will show any available a...

  • John S. created an article,

    Reflect Update FAQ

    We have released a new update the Reflect Touch!  In this update you will see many changes, redesigns, and fixes. We encourage you to explore the app and enjoy it's new look, but just in case you n...

  • John S. created an article,

    How to mount a 24in replacement tablet to your bike, when replacing your original 22in tablet.

    If you’ve received a replacement tablet for your bike, please see the video below to ensure proper installation.This is mostly for users who originally had a 1.5in tablet and it was replaced with a...

  • John S. created an article,

    I have no music in my classes, but I can hear the instructor, what do I do?

    If you are experiencing no music, (even though you can hear the instructor) in some or all classes (Live, On-Demand, or Encore) on your mounted tablet, please do the following: Check the tablet fir...