App Support

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Activity overview

Latest activity by App Support
  • App Support created an article,

    How to clear Bluetooth cache on new EX5S tablet

    How to clear Bluetooth Cache Instructions In the bottom right corner of the screen, tap 5 times, a dialog should popup.              a. Initial Setup - After Connecting to the internet and select...

  • App Support created an article,

    How to connect Apple Watch to the Echelon Fit App using Blueheart

    Please view tutorial below on how to connect your Apple Watch to the Echelon Fit App How to connect Apple watch to Echelon app using Blueheart  

  • App Support created an article,

    My App on my Android is disconnecting or "crashing"- How to Clear Android Bluetooth Cache

    If your Echelon app on your Android device is disconnecting or crashing, please follow the steps below to clear Bluetooth cache:   How to Clear Your Android Device’s Bluetooth Cache Please follow t...

  • App Support created an article,

    I am stuck on the "Who is riding" page on EX5S

    If you are stuck on the "Who is riding page" you need to clear your app storage data.   Please follow the instructions below on how to clear the app storage data. Exit Echelon App by tapping on th...

  • App Support created an article,

    How to connect Apple Health to the Echelon app

    If you have not yet connected to Apple Health or Apple Health has stopped connecting after an update, please follow the steps below to connect your Apple Health to your Echelon account:   Step 1: A...

  • App Support created an article,

    How to manage your Echelon fit account

    To manage your Echelon fit account, including upgrading, cancelling, editing your profile, and more, visit  https://member.echelonfit.com/ and watch the steps in this video to see how you can manag...

  • App Support created an article,

    How to create an Echelon Fit Account

    To create an Echelon fit account, go to https://member.echelonfit.com/ and follow the steps in the video below.  

  • App Support created an article,

    How to clear Bluetooth cache on the EX5S or solve "Bluetooth Share Stopped" issue

    If your Bluetooth share has stopped, please follow the steps below to clear Bluetooth cache on your EX5S: Exit Echelon App by tapping on the bottom right corner of the screen a few times until you...

  • App Support created an article,

    My app tells me I need to upgrade when I have a subscription

    If you ordered your subscription from Echelon, the app does not tell you that you have a subscription. If you visit the manage subscriptions tab, it will show you all of the plans available. Disreg...

  • App Support created an article,

    New App Workout Tutorial

    Please view our tutorial on how to navigate our new app features   Refresh on what the stats mean on screen here: https://echelonfit.zendesk.com/hc/en-us/articles/360016125193-WHAT-DO-ALL-THE-NUMB...