Customer Service: Operational times and guide

Echelon representatives will be available on phone lines between:
Monday to Friday 8 am (EST) – 10 pm (EST)
Saturday to Sunday 9 am (EST) – 6 pm (EST)

Echelon representatives will be available for chats/emails between:
Monday to Friday 6 am (EST) – 12 am (EST)
Saturday to Sunday 7 am (EST) – 11 pm (EST)

Please call 833-YES- BIKE (833-937-2453):

a) dial 1 for Sales
b) dial 2 for Customer Service
  i. dial 1 for order status
  ii. dial 2 for App and Subscription support
  iii. dial 3 for product issues
  iv. dial 4 for returns
  v. dial 5 for any other order related issue