If you're seeing videos that are blurry, fuzzy, or undefined, you may have a weak or unstable connection to the internet. Follow the troubleshooting steps for your device below to resolve the issue.
If you are on a work, school, hotel, or hospital public Wi-Fi network:
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Check with your network administrator to make sure streaming services such as Echelon are supported and not intentionally blocked.
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Note that many public networks have limited bandwidth.
If you're using a cellular data network or satellite internet:
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If possible, try a different network. Cellular data and satellite internet connections often have slower connection speeds than cable internet or DSL.
Many devices allow you to check your connection speed within the Echelon app. To check your connection speed, follow the steps below.
NOTE:
If you are using a mobile device or computer, please visit Fast.com to test your speed.
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Begin from the Echelon home screen.
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Navigate left to open the menu, then select Settings.
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If you do not see a menu when you navigate left, navigate up and select Settings or the gear icon
. If you still do not see the gear icon, your device does not support this feature.
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Select Get Help.
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Select Check your Network.
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The Echelon app will verify that you can connect to the internet and reach the Echelon servers. It will also check your connection speed.
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Once the test is complete, ensure that your speed meets our internet speed recommendations.
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Turn your device completely off for 10 seconds.
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If your device does not have a power button, unplug it from power for at least two minutes.
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Turn your device back on.
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Try Echelon again.
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If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:
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Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.
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Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.
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Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.
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