If you can’t get your iPhone or iPad paired with your equipment–or if iOS just isn’t seeing the equipment at all–the old “turn it off and back on again” advice applies, with a bit of a twist thrown in. Restart Bluetooth using the following steps:
Turn off the equipment you’re trying to pair.
Turn off Bluetooth on your iOS device from Control Center, or by going to Settings > Bluetooth and turning the “Bluetooth” slider off.
Force restart your iOS device by holding the Home and Power buttons down until you see the Apple logo on your screen. If you’re using the iPhone 7 or 7 Plus, you’ll hold down the power and volume down buttons instead.
When your iOS device has restarted, turn Bluetooth back on.
Turn the equipment back on, and try pairing it with your phone.
Most of the time, this technique should solve pairing difficulties.
If you cannot connect the app to any of our products using a new iOS device, then please go to your settings, and click on the Echelon app. Then, allow the local network as now required by iOS to connect.
If you cannot connect the app to any of our products using a new iOS device, then please go to your settings, and click on the Echelon app. Then, allow the local network as now required by iOS to connect.