To connect to the APP, inside the ride, touch the Heart Icon. Make sure you installed the heart rate monitor on your chest, and the sensors are moist.
For a wrist heart rate monitor, make sure it is in pairing mode (an Echelon one with be flashing blue once you press the button on the side), then simply tap the Heart icon on-screen during a ride.
Do not connect in the Bluetooth setting area of your phone or tablet.
As long as your heart rate monitor has standard Bluetooth capabilities, it should connect.
Please note, we do not connect to FitBit or Strava devices, just the accounts.