Video Freezing on iOS (Apple Device)

 

iPhone, iPad, or iPod touch

When does Echelon freeze or become unresponsive?

When you launch the app

Restart your iPhone, iPad, or iPod touch

1. Press and hold the Sleep/Wake button until the red slider appears.

2. Drag the slider to turn your device completely off.

3. After 10 seconds, press the Sleep/Wake button to turn your device back on.

4. Once your device powers on, try Echelon again.

Reset the Echelon app

Refresh any outdatedEchelon information stored on your iOS device by resetting the app.

1. From the Home screen, select Settings.

2. Swipe down until you locate the Echelon app.

3. Select Echelon.

4. Slide the Reset toggle to the On position.

5. Press the Home button to return to the Home screen.

6. Press the Home button twice and swipe right until you locate theEchelon app.

7. Swipe up on theEchelon app to close your session.

8. Press the Home button twice to return to the Home screen.

9. Try Echelon again.

Reinstall the Echelon app

Make sure the issue isn't being caused by an outdated version of the Echelon app by removing it from your iOS device and reinstalling it.

NOTE:

 

Deleting the Echelon app you will need to click more select equipment then connect bike agin.

1. From your iPhone, iPad, or iPod touch home screen, press and hold the Echelon app until it shakes.

2. Tap the X in the top left corner of the Echelon icon, then tap Delete. Once deleted, press the Home button to stop the shaking.

3. Enter the App Store and search for "Echelon."

4. Select the free Echelon app from Echelon, Inc.

5. Tap the cloud icon. You will need to enter your iTunes password to install the app.

6. Once installed, tap the Echelon icon.

7. Enter the email and password for your Echelon account and tap Sign In.

8. Try Echelon again.

Modify or disable restrictions on your iOS device

iOS 11.0 or earlier

1. Go to Settings.

2. Select General.

3. Select Restrictions.

   NOTE:

    

   You will be prompted for the passcode that was created when restrictions were turned on.

   • To modify restrictions:

     1. Under Allowed Content, select Websites.

        • Specific Websites Only or Limit Adult Content should be selected.

     2. Scroll to the bottom of the list and select Add A Website.

     3. Enter https://d23h3zki2dvi14.cloudfront.net

        along with any title (i.e, "Echelon App").

     4. Select Done on the keyboard.

   • To disable restrictions:

     1. Select Disable Restrictions.

     2. Enter your passcode again to disable restrictions.

4. Try Echelon again.

iOS 12.0 or later

 

1. Go to Settings.

2. Select Screen Time.

3. Select Content & Privacy Restrictions.

4. Select iTunes & App Store Purchases.

5. Select Installing Apps.

6. Select Allow.

7. Try Echelon again.

If you have any problems during this process or want to know more about restrictions on your iOS device, visit Apple's support article about Understanding Restrictions.

 

If this does not work, Restart your home network

For this step, make sure to leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off your mobile device.
   
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your device back on and try Echelon again.
   
   

Try a different network

If possible, connect your iOS device to a different network to rule out home network configuration problems as the cause of your issue. To choose a different wireless network:

1. Press the Home button on your device.

2. Select Settings.

3. Select Wi-Fi.

4. Select a different network and connect to it.

   • If you are unable to use a different internet connection, contact your internet service provider for further assistance.

5. Once you are connected, try Echelon again.

If using a different internet connection didn't resolve your issue, continue to the next set of troubleshooting steps.

If using a different internet connection did resolve your issue, but the new connection isn't your preferred network, we recommend contacting your internet service provider for further assistance.

What should I do next?

If you have completed the steps above but are still having issues connecting to Echelon, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

Changing the channel of your router

Follow the link below for steps on how to change the channel on your router for better Wi-Fi: https://www.techadvisor.co.uk/how-to/network-wifi/how-change-wi-fi-channel-3325316/ 

Or follow these steps below:

To change the wireless channel:

1. Launch a web browser from a computer or mobile device that is connected to your router's network.
2. Enter the user name and password. The user name is admin. ...
3. Select Wireless. ...
4. From the Region menu, select your region. ...
5. Select a number from the Channel menu.
6. Click the Apply button.