Video Freezing on Android Device

Android phone or tablet

Restart your Android phone or tablet

1. Power off your Android phone or tablet by holding down the power button.

2. Confirm that you want to turn off your Android.

3. Press the power button again to power your Android back on.

4. Once your Android finishes turning on, try Echelon again

Restart your home network

For this step, make sure to leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off your mobile device.
   
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your device back on and try Echelon again.
   
   

Try a different network

If possible, connect your iOS device to a different network to rule out home network configuration problems as the cause of your issue. To choose a different wireless network:

1. Press the Home button on your device.

2. Select Settings.

3. Select Wi-Fi.

4. Select a different network and connect to it.

   • If you are unable to use a different internet connection, contact your internet service provider for further assistance.

5. Once you are connected, try Echelon again.

If using a different internet connection didn't resolve your issue, continue to the next set of troubleshooting steps.

If using a different internet connection did resolve your issue, but the new connection isn't your preferred network, we recommend contacting your internet service provider for further assistance.

What should I do next?

If you have completed the steps above but are still having issues connecting to Echelon, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

Changing the channel of your router

Follow the link below for steps on how to change the channel on your router for better Wi-Fi: https://www.techadvisor.co.uk/how-to/network-wifi/how-change-wi-fi-channel-3325316/