My Android Tablet Wont Connect to My Bike

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Go to the home screen. Unlock your phone and navigate to the home screen. In Android Nougat, tap on the ^ icon at the bottom of the screen. In older versions, just tap the Apps to view the home screen.
 
Open Settings app. Tap on the Settings app with a white gear icon from the menu. If you can't find it, use the search bar at the top, scroll to location services, make sure they are turned on with high accuracy.
 

Open the app on your device. If you tap "more" at the bottom right, then "select equipment", then choose connect bike, a screen will ask you to connect. Tap and a device list will appear.

Tap the "ECH" device (should be the only one listed) and your bike will beep and the light around the button will stop flashing indicating your bike is connected.  Go to https://youtu.be/TwWIL4CqJJk  to review these steps.

If your bike does not connect using the process above, click settings on your device, Go to the application manager option. You will see Apps on the Device section. Tap it to open it.

  • If you are using an old version of Android, you will see Application, instead of "Apps". Also, you need to select  Application manager from there.
Tap on the 3 dots icon ( ⋮ ) icon. You will see it in the top right corner of the screen. In older versions, select the MORE option.

 

Select Show system or Show system apps from there. Now you will see the whole system apps on there.Scroll to Bluetooth share, then click storage and then click clear data, and or clear cached whichever is high lighted.

Then open the app and attempt a connection.

 

If you are not seeing these options on your current device, try the steps below to clear Bluetooth Cache:

  • Bluetooth location permissions
  1. On older devices(Android 8 and below), this needs to be set to high accuracy.
    1. Settings -> Location -> Mode -> High Accuracy
  2. On newer devices (Android 9 and above), toggling Bluetooth scanning under "Location" in settings might also resolve this issue.
    1. Settings -> Location ->Wi-Fi and Bluetooth scanning -> toggle Wi-Fi and Bluetooth scanning off and back on (or if already off, turn it on)
  • Clear Bluetooth cache (note: This might clear any devices previously connected and will need to be reconnected)
  1. Settings -> Apps -> See all apps -> more (3 dots in the upper right corner) -> "Show System" -> Bluetooth -> Storage & cache -> Clear storage (for good measure)

If you have any issues after completing this process, please contact appsupport@echelonfit.com

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