Make sure you have your AirPods in the proper pairing mode for non-Apple devices before you attempt to connect to the Reflect Touch. Here's how:
- With your AirPods in the charging case, open the lid.
- Press and hold the setup button on the back of the case until you see the status light flash white.
- When your AirPods appear in the list of Bluetooth devices, select them.
The Reflects are Android.
Here is a short 'How To' YouTube link for pairing AirPods to non-Apple devices.