If you are having issues with 'Echelon keeps stopping' please follow the instructions below to update the app and Stride Firmware:
- Power off the Stride S
- Plug a USB keyboard into the USB port (Not the port next to the power input)
- Use a needle, paper clip, or SIM card remover to push into the small hole which has a button (see image below for location)
- Keep the paperclip, needle, or SIM card remover inserted
- Power on the unit
- The tablet will power up to the Android Recovery screen
- Once screen is powered up to the recovery screen, needle, paperclip, or SIM card remover can be removed
- Use the keyboard arrows to find 'Wipe Data/Factory Reset' from the menu
- Press Enter to select
- Once the data wipe/factory reset is complete, choose Reboot System Now.
- Upon reboot DO NOT CONNECT TO THE INTERNET
- Log into the phone app and Select Run from the Featured page
- Tap on the More section at the bottom
- Tap on Firmware from the More page
- On your phone, tap the 'Connect Device' button on the Firmware page
- Tap on the Stride shown in the list
- Now tap Update Firmware
- After update completes make sure to close the Phone app and restart the Stride-